FAQ Delivery

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• How can I receive my order?

  There are two ways to receive your order; send by post or collect it. It should be noted that the delivery method depends on the booklist / school.

• I have chosen a particular delivery method, but want to change this, is this possible?

  You can change the delivery method provided logistics have not been processed yet. Please contact customer service (klantenservice@studieboekencentrale.nl) for the status of your order.

• What are the shipping costs for my order?

  For school year 2011-2012, the following postage is charged: 1 and 2 books € 2,95 3 books and over € 4,95. Backorders of the same order will shipped later without charge.

• When will my order arrive?

  The order will be shipped after your payment has been received.
  Important: In summer the orders are shipped from a certain date (generally taken about two weeks before the new school year begins).
  

• What will happen to my order when I'm not at home at the time of delivery?

  The package will be offered to you for a second time or you can collect your books. TNT will inform you about the second attempt or where you can collect your package.